Customer Reviews

CUSTOMERS REVIEWS: LondonLuggage.com .... see more CANDID CUSTOMER REVIEWS PAGE 2

Directly from our most recent customers
These are actual, honest and candid reviews. We post reviews directly from customers who have purchased from us. The most recent ones are on top. We have been in business for over 60 years by consistently offering the best service.

Over these years we have received thousands of reviews. Frankly, in all this time in business we have only received a few that were dissatisfied (a rating of 3 or below). We make every effort to learn from our mistakes. This is why the overwhelming majority have rated us a 5. We are very proud of that.

Rebecca H.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?

You are fabulous! I will highly recommend your company and go to you first when looking for luggage or travel items. Thank you very much!

Janet L.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?

Just wanted to let you know that I was very pleased with my shopping experience at London Luggage and appreciate your time and assistance in selecting my luggage. My husband loved the shaving kit and I can’t wait to use the luggage on our next trip!

Vivian B.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?

Hi! thank you for this message. Yes! everyone love their pens. I need to come pick up about three more. Just can't get the 2014 cash flow adjusted:-) Will be visiting again soon. Also how much are the refills; my pen seems to running out quickly. Not able to use it as often as I like....

Chris D.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?

The Briggs and Riley pieces that I bought are working out beautifully! I will see you the next time I need luggage.

Warren M.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?

London Luggage is a great store with a wide selection of competitively priced luggage, purses, and briefcases. The store's staff is friendly and helpful. I am pleased with my recent briefcase purchase and told my associates about your store. I plan to visit London Luggage again in the near future.

Gene L.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?

I had a wonderful experience at your store just before X-mas. I have told many people at the hospital of my expiries that Saturday morning. Many were familiar with your store and some had not realized you were still open. Others were very interested to here of your store. As for the luggage I purchased that day, it was a gift for my wife, and she loved it. There is no doubt when I need luggage in the future were I will go to purchase it.

Wayne D.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?

Lee thanks so much for you help in selecting my bag it is exactly what I needed for class. It stores all my text books, utensils for class, as well as my notebook; it also stores all my things very neatly with all the storage areas especially the unique little pockets everywhere within the bag. I appreciate you so much and will definitely come and see you when I need something else for school or for travel. You definitely made my day, and you were very knowledgeable about my needs, which helped me select exactly what I needed.

Tom S.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?
The quality and style of the Hartman luggage is second to none. Your store had the most inventory and selection of anywhere we’ve been. Prices were very fair and competitive.

Q2. Any DISLIKES?

None.

Q3. Overall, from a scale of 1 (lowest) to 5 (highest), how satisfied are you?

Damian Z.

William L.

Paul T.

Michael W.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?

· I like the quality of the luggage.

· I like your reasonable sale pricing.

· I like your friendly customer service when calling.

Q2. Any DISLIKES?

· I dislike the high cost of NON-SALE items.

· I dislike navigating the antiquated web site.

Q3. Overall, from a scale of 1 (lowest) to 5 (highest), how satisfied are you?

· 5 up to now.

Steve D.

Robert V.

EASY TO PURCHASE ITEMS LIKE VERA BRADLEY

Tom L.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us? I purchased a piece of luggage from Hartmann's Wings collection. I have traveled extensively with this bag and have found it to be the finest piece of luggage I have ever owned. It is as durable and functional as it is beautiful and I will certainly will not hesitate to purchase additional pieces from this collection as the need arises.

Q2. Any DISLIKES? None

Q3. Overall, from a scale of 1 (lowest) to 5 (highest), how satisfied are you? 5

James B.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?
quality and durability ,fits well in overhead cmpt on airplane. Price was good.

Q2. Any DISLIKES?

none

Q3. Overall, from a scale of 1 (lowest) to 5 (highest), how satisfied are you?

5

Tom D.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?
reliability, warranty, design and style

Q2. Any DISLIKES?
handles are too short for a tall person on rolling bags

Q3. Overall, from a scale of 1 (lowest) to 5 (highest), how satisfied are you?
4

Terry M.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?

If this is the two suitcases, they seem to be fine, but we don't do that much traveling.

One thing: Apparently Homeland Security cut the small padlock we put on where the main zippers meet that keeps "folks" from casually entering the suitcase. In the course of doing so, they cut the whole zipper "handle" (for lack of the correct word), the little metal flap that you use to pull the zipper open and shut. Apparently they can do this, but isn't there a way to prevent this while at the same time securing your things in the suitcase. Maybe an easily replaceable "handle" that you could bend into place. Right now the suitcase zippers have no handles. I don't care if they cut these little padlocks. They aren't worth anything, and Homeland Security doesn't always go into the suitcase. On the other hand, replacing the whole zipper set up is a right large pain in the backside

Therresa F.

Your service was wonderful. The woman I spoke to was helpful and accomadating. All of the luggage I bought were gifts for my daughter and niece and they are thrilled. Thank you. On a scale of one to five you get a 5.

Tennyson L.

Like: good price
Dislike: none
Scale 5

Tony P.

Q1: Product availability and competitive pricing, which was difficult to find on Briggs & Riley. Specifically I purchased:

from David on 07.08.2005 B&R Large Zippered Carry-on Tote # 1130 (Baseline Collection), sale priced at $94.50; list $135.00.

from David on 07.27.2005, B&R U-28NX 28" Expandable Upright Carry-On (Baseline Collection), sale priced at $342.50; list $489.00.

from David on 09.11.2005, B&R 1125 Vertical Tote (Baseline Collection), sale priced at $93.75; list $125.00.

from website on 12.24.2005, B&R Organized Toiletry Kit # 1117N (Baseline Collection), sale priced at $59.25, list $79.00.

Q2: Not really. The reason I have not purchased more is that I filled out what I needed from the B&R line during 2005, just as it was closing out and moving to the new style/model. I filled out other pieces at that time from Lazar's, Portland Luggage and Franklin T. Figg of Half Moon Bay, the latter vendor now apparently out of business. I believe I made those other vendor choices based primarily on product availability, as the line was closing out.

Q3: I was certainly "5" satisfied with your service and product. I was less satisfied with my Portland Luggage experience. I eventually noticed that the one item I purchased from them was a second; there was a large glue dripping behind one panel.

I now own nine pcs of B&R from the old line, so I don't really expect to buy any of those items again soon, I make my luggage go the distance. Prior to this B&R set I "made-do" for many many years with a set of classic Lark pieces I bought way-back-when Lark was still an independent company ... and when upscale luggage was still sold with big metal zippers and no wheels !!

But I MAY WELL be in the market for a new briefcase ... and your store will be the very first place I would check if I did need to shop for it ....

I did watch your video. My my, you do have a LOT of quality products !!

Frank T.

Q1 This is the best attache case currently made by Samsonite. It has worked fine for two years (and is still going strong). It is much more robust and durable than the Delegate II you ordered from Samsonite (which had problems twice). I thoroughly appreciate your taking the time to contact Samsonite and shipping back the bad Delegate II cases (and working it out so that I paid a prorated fee to update to the current model).

Q2 I thoroughly enjoy dealing with Lee, Pierce, and Claire. I plan to get my next attache case from London Luggage. I have been buying Samsonite attache cases from London Luggage since 1992. The sliding straps holding the backboard of the current case sometimes comes unloosed. They are usually relatively easy to put back. But this could be improved in future models. This is a 4" case. It would be nice if, in addition to that, a 5" case would be made available. The Samsonite model I bought from you on June 6, 1998 (I don't remember the model) was the absolute best attache case I ever had. It cost about $117 (even after my 30% discount) and was worth it. After about 8 years the locking mechanism broke. I checked several places and none could repair it. I wish Samsonite would bring this attache case back. I would appreciate it if you would relay this feedback to Samsonite.

Q3 Overall my experience with London Luggage (and Samsonite) is 4.5 out of 5. I am glad you send me these e-mails to get my feedback.

Stephen G.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?
The Hartman bags are classics. They function and remain elegant, even after four years of service.

My wife loves her bag and takes to and from work and meetings every day.

My bag hits the airport (I DO put in a tote going through the x-ray), meetings, sales calls, and hotels. While everyone else carries a “black computer bag” the natural tan stands out while offering functional excellence.

Q2. Any DISLIKES?

On a Hartman? What’s you talking about??? J

We had the clip on a buckle fall off in December 2009. Hartman replaced it free of charge, and total “out of office” was about two weeks.

Q3. Overall, from a scale of 1 (lowest) to 5 (highest), how satisfied are you?

The London Luggage staff worked with me on the phone to assure I was ordering just the right computer bag for my wife.

Joline S.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us? I like the variety of handbags you offer- especially Dooney & Bourke

Q2. Any DISLIKES? not that I experienced

Q3. Overall, from a scale of 1 (lowest) to 5 (highest), how satisfied are you?
5, very pleased

Stephen E.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us? The product ordered was just what I wanted for a gift. It arrived quickly and the product was in good shape, even though the box was pretty torn up. Very easy and efficient transaction.

Q2. Any DISLIKES? No

Q3. Overall, from a scale of 1 (lowest) to 5 (highest), how satisfied are you? 5

Larry A.

Q1. What do you LIKE most about your product(s) and/or your overall experience with us?
I like the product very much (Briggs and Riley luggage)

Q2. Any DISLIKES?

In some cases the handle on the outside and the wheels extended prevents me from placing the bag in an overhead airline compartment. I've also noticed that the nylon stitching is coming undone. However, because the frequent use I haven't had time to drop it off (any suggestions)?

Q3. Overall, from a scale of 1 (lowest) to 5 (highest), how satisfied are you?

I rank the bag a 3.5 (the size and having to check the bag a few times) I would definitely purchase many more products from London Luggage.

Our Customer Lecia reviews our service

LIKES: I was impressed with everything about your service! I felt like it was very personalized and I received everything very quickly. When I ordered something that was no longer available you replaced it with a better quality item for the same price – however, you called me before you sent it to make sure it was okay to substitute. Every person I talked to their was extremely courteous and helpful. Keep up the great work! I will definitely recommend you to anyone looking to buy high quality luggage!

DISLIKE: There was nothing that I disliked – quite amazing because that pretty much never happens with a retail experience – online or not!

OVERALL RATING (1-5): 5+

Our Customer Lynn Ja___ reviews our service

LIKES: I had a great experience with you. Lee C. was extremely knowledgeable about Briggs & Riley (as well as other products) – I bought 4 pieces, sight unseen, from her! She described each piece in great detail, even opening up the toiletry bag and explaining in detail all the pockets, etc. She was able to help me decide which pieces I should buy based on the kind of traveling I was doing. She even tried to track down a discontinued piece for me (I was able to find it online eventually but she really went out of her way to help me. And of course, the free shipping and no tax is a no brainer.

DISLIKE: Nothing

OVERALL RATING (1-5): 5++++

Our Customer lynnti___ reviews our service

LIKES: London Luggage carried the exact item that I was looking for. Aside from that, this was some of the best customer service that I have ever experienced. Representatives were friendly, constantly engaged, and kept me informed with all issues concerning my order.

DISLIKE: No available shipping to FPO/APO addresses. However, I do understand contractual obligations with domestic carriers often limit shipping options.

OVERALL RATING (1-5): 5; Extremely Satisfied! Thanks!

Response from LondonLuggage.com
We appreciate the review. Unfortunately UPS does not ship to FPO/APO addresses. Even though they may ship to these addresses, we do not use the US Postal Service because of the delays in following up information.

Our Customer Beth Thom____ reviews our service

You had the Victorinox bag I was looking for & you sent it to me quickly, both of which I liked very much. My whole transaction was easy and successful, which I also liked. In fact, there was nothing I disliked. On your 1 to 5 scale, I'd say my satisfaction was a 5.

Our Customer Bob Wh___ reviews our service

LIKES: Price and quick delivery.

DISLIKE: Nothing.

OVERALL RATING (1-5): 5

Our Customer Barbara Bro___ reviews our service

LIKES: Quality; salesperson; price

DISLIKE:

OVERALL RATING (1-5): 5

Our Customer Kevin M___ reviews our service

LIKES: Prices. Fast shipping.

DISLIKE: Nothing to dislike. I got a great price with a discount and am very happy with my luggage.

OVERALL RATING (1-5): 5

Our Customer Alexander Nel___ reviews our service

Excellent service and professional staff!

Our Customer Larry Lenc___ reviews our service

Your sales help is great, to bad you are not more in the suburbs, satisfaction a 5. The website makes it work.

Customers like the fact that we coordinate our website with our store. They can call us on the phone and get the same customer service staff that is at our store. This way they save on the travel time.

Our Customer Trevor West___ reviews our service

Excellent products and service, nothing to dislike, 5 of 5

Our Customer Norman Be__ reviews our service

LIKES: service as very friendly and family like. To me customer service is the first point of the sale. Having that accomplished requires very little to convince me in buying something.
DISLIKE: No comment. Always very prompt and friendly.

OVERALL RATING (1-5): 5+

Our Customer Anthony Hol__ reviews our service

LIKES: Quality merchandise and great personal service

DISLIKE: No dislikes.

OVERALL RATING (1-5): Five (5)

Our Customer Roberta Tr__ reviews our service

LIKES: Nice selection - quick ordering and shipping

DISLIKE: nothing

OVERALL RATING (1-5): 5

Our Customer R. Pr___ reviews our service

LIKES: Price -- Courteous -- Efficient

DISLIKE: Nothing

OVERALL RATING (1-5): 5

Our Customer Lisa V___ reviews our service

LIKES: The service, the selection of goods you give Blue Cross Employees. I hate going to malls or big stores and would much rather purchase items from small independently owned stores like your.

DISLIKE: The hours are a little limited.

OVERALL RATING (1-5): 5

Our Customer Ktcn___ reviews our service

LIKES: Great selection and prices

DISLIKE: Nothing

OVERALL RATING (1-5): 5

Our Customer Frank Sch___ reviews our service

LIKES: Pleasant and prompt attention and communication

DISLIKE: Location… I live in Plymouth

OVERALL RATING (1-5): 5

Our Customer Becky Cot__reviews us.

FREQUENCY OF USE: Approximately 10 to 15 times per year including international travel.

LIKES: Very helpful staff, good luggage.

DISLIKE: Nothing

OVERALL RATING (1-5): 5, very, very satisfied.

Our Customer Cobria__ reviews our service

LIKES: Ease of ordering - how fast the order was ready and shipped- how nice the salespeople were.

DISLIKE: Nothing

OVERALL RATING (1-5):Five 5 They were great to deal with.

Our Customer T.A. Jo__

I always enjoy shopping at London Luggage. I like the sales staff and their patience. On a scale of 1 - 5 I rate London Luggage a 5.

Our Customer Kathleen Br____

LIKES: I found London Luggage on the web as I was looking for the best prices for Briggs and Reiley luggage. Your prices were the best and included free shipping. I then placed my order by phone. The clerks were helpful and nice and I had no problems with my order. I would definitely use your store again.

DISLIKE: No complaints.

OVERALL RATING (1-5): Highly satisfied - 5.

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